CANCELLATIONS

When you book an appointment with us, that time is set aside for you. 

In order to minimize disruptions to our schedule, we require 24 hours notice to change, cancel and/or reschedule Massage Therapy appointments. If you need to cancel or change your scheduled appointment, please notify us 24 hours prior to your scheduled time by phone, email or through your online booking confirmation email.

If 24 hours is not given, the client will be responsible to pay for the full price of the scheduled appointment.

Cancellation fees are in effect to ensure that our therapists are compensated for their time. As a busy business we often turn away clients, please keep in mind that if inadequate notice is given it is difficult to fill vacant spots, this not only negatively impacts our therapists, but also affects our clients. Please be courteous to your therapist and other clients by respecting our policies.


LATE

We do our best to maintain a punctual, consistent schedule. There is potential for schedule conflicts however, we will always accommodate accordingly. If you arrive late, we will try to adjust without compromising the next appointment, otherwise your treatment time may be shortened with regular fees applied. If we are late, your appointment time will not be adjusted and your full appointment time will be completed.


GROUP BOOKINGS

For group bookings of 3 or more massage treatments we require 48 hours notice for all cancellations. A credit card will be required to secure all group bookings.


LATE SAME DAY BOOKINGS

Please be aware that when booking an appointment on the same day, it is considered set, and if changed, cancelled or rescheduled at any point after it is made, the client is responsible for paying for the full price of the appointment.